At Ongkoor.com, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help. Please review our return policy below:
Eligibility for Returns:
1.Products are eligible for return if the customer does not receive the items.
2.Returns must be requested within 30 days from the date of purchase.
3.Items must be unused, in the same condition that you received them, and in their original packaging.
Return Process:
1.To initiate a return, please contact our Customer Support team at [insert contact email] with your order number and the reason for the return.
2.Our Customer Support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
3.Please ensure that the RMA number is clearly marked on the outside of the return package.
Shipping Charges:
1.The customer is responsible for the cost of return shipping.
2.Original shipping charges are non-refundable.
Refunds:
1.Once we receive your returned item(s) and verify their condition, we will process your refund.
2.Refunds will be issued to the original payment method within 7-10 business days.
Exceptions:
1.Certain items are non-returnable.
2.Items returned without an RMA number will not be accepted.
Contact Us:
For any questions or concerns regarding your return, please contact our Customer Support team at https://ongkoor.com/contact.
We appreciate your understanding and cooperation. Thank you for shopping with Ongkoor.com.
This policy ensures clarity and professionalism, setting clear expectations for your customers while protecting your business interests.